Cookie policy


This website https://www.haptivate.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the “accept" button on Our Cookie pop-up or when you have selected your preferred Cookie options in Our Privacy Preference Center and pressed the “Save Preferences” button. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation

a) In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”

means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Haptivate Ltd, a limited company registered in England under company number 11357069, whose registered address is Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX, and whose main trading address is Haptivate, Arlington House, 220 Arlington Road, London, United Kingdom, NW1 7HE.

2. Information About Us

a) Our Site is owned and operated by Haptivate Ltd, a limited company registered in England under company number 11357069, whose registered address is Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX, and whose main trading address is Haptivate, Arlington House, 220 Arlington Road, London, United Kingdom, NW1 7HE.

b) We are regulated by the Information Commissioner’s Office.

c) We are a member of the Information Commissioner’s Office.

3. How Does Our Site Use Cookies?

a) Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

b) By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for website visitation and tracking purposes. For more details, please refer to section 4 below.

c) All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

  • Strictly Necessary Cookies
    A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
  • Analytics Cookies
    It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

  • Functionality Cookies
    Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

  • Targeting Cookies
    It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

  • Third Party Cookies
    Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

  • Persistent Cookies
    Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
  • Session Cookies
    Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

d) Cookies on Our Site will expire as indicated in the table below.

e) For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

f) For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

a) The following necessary Cookies may be placed on your computer or device. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies:

Name of Cookie

Purpose & Type

Provider

Expiration Time

gdpr

Tracks visitor cookie consent

Haptivate

1 year

CookieConsent

Tracks visitor cookie consent

Haptivate

1 year

cp-impression-added

Triggering callback request form

Haptivate

1 minute

__cfduid

identifies trusted web traffic

Mailerlite

1 year

device_view

Used to determine which type of device the visitor is using, so the website can be properly formatted.

Typeform

30 days


b) The following functionality Cookies may be placed on your computer or device. Functionality cookies enable us to provide additional features and functionality on our website:

Name of Cookie

Purpose & Type

Provider

Expiration Time

comment_author_

Commenting on blog posts without re-entering information each time

Haptivate

1 year

comment_author_email

Commenting on blog posts without re-entering information each time

Haptivate

1 year

comment_author_url

Commenting on blog posts without re-entering information each time

Haptivate

1 year

mailerlite:webform:shown:

Tracks when our newsletter sign-up form is shown

Mailerlite

Persistent

amplitude_id

Used to distinguish visitors.

Olark

10 years

mdn_anonymous_id

Used to track device and session ID

Olark

10 years

hblid

Remembers visitor between visits

Olark

2 years

wcsid

Keeps track of live chat sessions

Olark

Persistent

olfsk

Maintains live chat session across pages

Olark

2 years

_okbk

Tracks chat state information

Olark

Persistent

_ok

Protects security of live chats

Olark

Persistent

_oklv

Improves caching of live chats

Olark

Persistent

_okla

Helps caching

Olark

Persistent

_okac

Helps caching

Olark

Persistent

_okck

Checks if visitor’s browser allows cookies to be stored

Olark

Persistent

_okdetect

Identifies visitor preferences and chat session

Olark

Persistent

jslog/log.png

Logs chat conversations for future reference

Olark

Session

has_olark

Live chat functionality

Olark

1 minute


c) The following statistics Cookies may be placed on your computer or device. Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously:

Name of Cookie

Purpose & Type

Provider

Expiration Time

collect

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Google

Session

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Google

2 years

_gat

Used by Google Analytics to throttle request rate

Google

Session

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Google

Session

ajs_anonymous_id

This cookie is used to identify a specific visitor - this information is used to identify the number of specific visitors on a website.

Typeform

1 year


d) The following marketing Cookies may be placed on your computer or device. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers:

Name of Cookie

Purpose & Type

Provider

Expiration Time

NID

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

Google

6 months

ajs_group_id

This cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website - the segmentation can be used to target larger groups.

Typeform

1 year

ajs_user_id

This cookie is used to collect data on the visitor's behavior on the website - this information can be used to assign the visitor to a visitor segment, based on common preferences.

Typeform

1 year


e) The following unclassified Cookies may be placed on your computer or device. Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies:

Name of Cookie

Purpose & Type

Provider

Expiration Time

zero_interaction

Pending

Typeform

10 years

attribution_user_id

Pending

Typeform

1 year

amplitude_id#

Pending

Typeform

10 years

amplitude_idundefinedtypeform.com

Pending

Typeform

Session

amplitude_testtypeform.com

Pending

Typeform

Session

__tld__

Pending

Typeform

Session

ajs_user_traits

Pending

Typeform

Persistent

ajs%3Acookies

Pending

Typeform

1 year

ajs%3Atest

Pending

Typeform

1 year

amplitude_cookie_test

Pending

Typeform

Session

amplitude_unsent_5c62c1c25b9e0178aec337afbd6e86e5

Pending

Typeform

Persistent

amplitude_unsent_identify_5c62c1c25b9e0178aec337afbd6e86e5

Pending

Typeform

Persistent

PHPSESSID

Pending

Typeform

6 days

visited-toWpRt

Pending

Typeform

 


f) Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

g) The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

h) The analytics service(s) used by Our Site use(s) the following analytics Cookies:

Name of Cookie

Purpose & Type

Provider

Expiration Time

_ga

Used to distinguish visitors.

Google Analytics

2 years

_gid

Used to distinguish visitors.

Google Analytics

24 hours

_gat

Used to throttle request rate.

Google Analytics

1 minute

AMP_TOKEN

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

Google Analytics

30 seconds to 1 year

_gac_<UA-121187516-1>

Contains campaign related information for the visitor.

Google Analytics

90 days

__utmx

Used to determine a visitor’s inclusion in a content optimisation experiment.

Google Optimize

18 months

__utmxx

Used to determine the expiry of content optimisation experiments a visitor has been included in.

Google Optimize

18 months

5. Consent and Control

a) Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.

b) In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

c) The links below provide instructions on how to control Cookies in all mainstream browsers:

Google Chrome:
https://support.google.com/chrome/answer/95647?hl=en-GB

Microsoft Internet Explorer:
https://support.microsoft.com/en-us/kb/278835

Microsoft Edge:
https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

Safari (macOS):
https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Safari (iOS):
https://support.apple.com/en-gb/HT201265

Mozilla Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

Android:
https://support.google.com/chrome/answer/95647?hl=en

6. Changes to this Cookie Policy

a) We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.

b) In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

a) If you would like to know more about how We use Cookies, please contact us using the following e-mail address:
privacy@haptivate.co.uk 

b) For more information about privacy, data protection and our terms and conditions, please visit the following:

Privacy Policy

Terms and Conditions